Refund policy

Return conditions and period

We offer a 14-day return period. You may request a return or order cancellation within 14 days of receiving your item. To be eligible, the item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging — and you will need the receipt or proof of purchase.

To start a return or cancellation, please submit a request from the order history on your account page. If you have any questions, contact us at online@bunzaburo.com. Items sent back without first requesting a return will not be accepted.

Return shipping

We cover the cost of return shipping. Once your return is accepted, we will send you instructions on how to send your package back.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items

Gift cards cannot be returned.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period

For items shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, the item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging — and you will need the receipt or proof of purchase.

Refunds

Once we have received and inspected your return, we will let you know whether the refund was approved. If approved, you will be refunded automatically to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 16 business days have passed since your return was approved, please contact us at online@bunzaburo.com.